How we work
How engagement works.
We work with private practices on a monthly subscription, and with hospitals, laboratories, pharmacies and governments on implementation, training and long term support. In every engagement, the organisation that collects the data owns it.
Four stages
From the first conversation to long term support.
Each department’s workflow is mapped with the people who carry it out and configured in Moana with them, before anything goes into use.
- 1
Discovery
- What happens
- We walk every department to map how work actually moves, with the people who perform it. For a practice, we call or email to understand how you work, then recommend the modules that fit.
- What you provide
- Time with department heads and the staff who run each workflow, and the forms, registers and systems you use today.
- 2
Pilot
- What happens
- Moana is configured to match, department by department, and connected to existing analysers, PACS and national systems. A first site or set of departments goes live, and what its clinicians tell us goes straight back into the product.
- What you provide
- The people who use each workflow, to configure and check it with us, and their feedback once it is in use.
- 3
Rollout
- What happens
- Rollout and staff training on site, with our team working alongside your own ICT staff. Existing records come across by import from spreadsheets and systems, or by digitising paper records with a final human check.
- What you provide
- Your ICT team, staff available for training, your hosting choice and the records you want brought into the system.
- 4
Support
- What happens
- Moana maintains the system and provides ongoing support on site or remotely. Updates install automatically, and modules can be added as you grow.
- What you provide
- Feedback from the teams who use the system day to day. You own your data throughout.
Engagement models
One platform, three ways to work with us.
The same platform can be deployed for a single practice and extended, without migration, to an entire health system.
Subscription, for private practices
A simple monthly subscription based on the modules you choose, with no large upfront licence. Our team configures Moana for the way your practice works, migrates essential data where needed and trains the team on site or remotely.
Moana for practicesEnterprise, for hospitals
The full hospital platform with implementation led by our team: each department mapped and configured, existing analysers, PACS and national systems connected, staff trained on site. Laboratories and pharmacies can run MOANA LIS or the Pharmacy Management System on their own.
Moana for hospitalsNational systems, for governments
One platform from the health post to the national hospital, with surveillance, medical supply and clinical research as national systems. The government owns its data and hosting is agreed with each government. Moana is a UN Global Marketplace supplier (1210269) and on the ADB consultant register (CMS ID 049609).
Moana for governments
Support and training
We stay after go-live.
Training on site
Staff are trained on site during rollout. Practices are trained on site or remotely.
Support on site or remotely
Moana maintains the system and provides ongoing support on site or remotely.
Automatic updates
Updates install automatically, so every workstation stays on the current release.
Bringing records across
Scanning of paper records with OCR, digital versions of existing forms, and standards based data migration, with a final human check before anything enters the record.
Hosting your way
Cloud, on premises or hybrid hosting, agreed with each organisation and implemented with its own ICT team.
Your data
The practice, hospital or government that collects the data owns it.
See Moana with your own workflows.
We will walk your team through the platform using the departments and reports you work with every day.